Terms of Service

These Terms of Service ("Terms") form a legally binding agreement between you (the parent or guardian who created the account) and TalePop, an online service operated from Australia ("TalePop," "we," "us," or "our").

TalePop provides an AI-powered personalised children's storytelling platform that generates custom stories and illustrations featuring a child's name, interests, and personal details as entered by the parent or guardian ("the Service").

These Terms were last updated on 13 May 2026. When we make material changes to these Terms, we will notify you by email and update this page. Your continued use of TalePop after notification constitutes acceptance of the updated Terms.

These Terms must be read together with our Privacy Policy, which is incorporated into these Terms by reference and explains how we collect and use your information.

To use TalePop, you must be at least 18 years of age and have the legal capacity to enter into a binding contract. By creating an account, you represent and warrant that you are at least 18 years old and are the parent or legal guardian of any child for whom you create a child profile.

TalePop accounts are created and managed exclusively by adults. Children do not create accounts on TalePop and do not interact directly with the account management interface. All personal information about a child is entered by the parent or guardian on the child's behalf.

TalePop is currently available to users in Australia, Canada, and the United States. If you are accessing the service from another country, you do so at your own risk and are responsible for compliance with local laws.

You are responsible for maintaining the security and confidentiality of your account login credentials. Do not share your password with anyone. You are responsible for all activity that occurs under your account.

You must provide accurate and complete information when creating your account, including a valid email address. You agree to update your account information promptly if it changes.

If you suspect unauthorised access to your account, notify us immediately at info@talepopstories.com. We are not liable for any loss or damage resulting from unauthorised access due to your failure to protect your credentials.

You may delete your account at any time through the account settings page. Upon deletion, we will remove your personal data and your child profiles in accordance with our Privacy Policy.

4.1 Plans

TalePop offers the following subscription options:

• Free tier: Access to 3 complimentary stories to try the service. No payment required.
• Monthly subscription: Full access to personalised story generation and all current features. Billed monthly in advance.
• Annual subscription: Full access at a discounted rate. Billed annually in advance.
• Extra story (one-time): A single additional story may be purchased for the current day outside the standard daily limit.

Current pricing is displayed at the point of purchase. We reserve the right to change pricing with 30 days' notice. Price changes will not apply to your current billing period — they will take effect from your next renewal date.

4.2 Billing and Payment

Payments are processed by our third-party payment service provider. By subscribing, you authorise TalePop to charge your nominated payment method the applicable subscription fee at the start of each billing period. All amounts are in Australian dollars (AUD) unless otherwise stated at the point of purchase.

If a payment fails, we will retry the payment and notify you by email. Continued payment failure may result in suspension or cancellation of your subscription.

4.3 Cancellation

You may cancel your subscription at any time through the account settings page. Your access to paid features will continue until the end of the current billing period. We do not provide partial refunds for unused periods except where required by law.

4.4 Refunds

We offer a full refund if requested within 14 days of your initial subscription payment, provided you have not generated more than 5 personalised stories during that period. To request a refund, contact info@talepopstories.com.

TalePop uses artificial intelligence to generate story text and illustrations. By using TalePop, you understand and acknowledge the following:

• AI-generated stories are creative outputs produced by machine learning models based on the child profile information you provide. They are not written by human authors.
• Story and illustration outputs may occasionally contain unexpected, imperfect, or unintended content. We implement content filtering and safety guidelines but cannot guarantee that all outputs will meet every family's expectations.
• You should review generated stories before sharing them with your child. If you encounter content you consider inappropriate, please report it to info@talepopstories.com.
• Generated stories and illustrations are provided for personal, non-commercial family use. You may not reproduce, distribute, or commercialise TalePop-generated content.
• TalePop does not claim copyright in AI-generated outputs. The stories are generated for your personal use only.
• AI-generated content is creative fiction and is not intended to be factually accurate. Story content should not be relied upon as educational fact.

By using TalePop, you agree not to:

• Provide false, misleading, or fraudulent information when creating an account or child profile
• Attempt to access, probe, or reverse-engineer TalePop's AI systems, prompts, or backend infrastructure
• Use TalePop for any commercial purpose, including reselling or redistributing generated stories
• Use the service in any way that violates applicable laws or regulations, including privacy, child protection, and consumer protection laws
• Attempt to circumvent or disable content safety measures or filters
• Use automated tools, scripts, or bots to access the service at a rate beyond normal human usage
• Share your account credentials with others or create accounts on behalf of children
• Submit profile information intended to generate content that is harmful, offensive, discriminatory, or in violation of any third party's rights

We reserve the right to suspend or terminate your account if we reasonably believe you have violated these acceptable use obligations, with or without prior notice depending on the severity of the breach.

7.1 Australia — Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2). Under these consumer guarantees, you are entitled to:

• A replacement or refund for a major failure in the service, and compensation for any other reasonably foreseeable loss or damage arising from that failure
• Have services remedied (or receive a price reduction) if they are not of acceptable quality and the failure does not amount to a major failure

A service fails to meet the consumer guarantee of acceptable quality if it is not fit for the purpose for which services of that kind are commonly supplied (personalised story generation for children), not provided with due care and skill, or not provided within a reasonable time. Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law.

If you believe TalePop has failed to meet a consumer guarantee, please contact us at info@talepopstories.com in the first instance. We will work with you to provide a fair remedy.

7.2 Canada — Consumer Protection

Canadian consumers have rights under applicable provincial consumer protection legislation, including but not limited to the Consumer Protection Act 2002 (Ontario), the Consumer Protection Act (RLRQ, c. P-40.1) (Quebec), the Business Practices and Consumer Protection Act (British Columbia), and equivalent statutes in other provinces and territories. The federal Competition Act (R.S.C. 1985, c. C-34) also applies to TalePop's business practices.

These provincial and federal rights cannot be overridden by TalePop's choice of Australian governing law. Nothing in these Terms limits, excludes, or restricts any right you have under applicable Canadian consumer protection law.

7.3 United States — Consumer Protection

US consumers have rights under applicable federal and state consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. §45) and equivalent state consumer protection statutes. California consumers have additional rights under the California Consumer Privacy Act (CCPA/CPRA) as described in our Privacy Policy.

Nothing in these Terms limits, excludes, or restricts any right you have under applicable US federal or state consumer protection law.

To the maximum extent permitted by applicable law, TalePop is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory. We do not warrant that:

• The service will be uninterrupted, error-free, or available at all times
• AI-generated stories and illustrations will meet your specific expectations or requirements
• The service will be free from security vulnerabilities or that unauthorised access will never occur
• Story content will be factually accurate (AI-generated content is creative fiction and not intended to be factual)

This disclaimer applies to the maximum extent permitted by applicable law and does not affect your statutory rights under the Australian Consumer Law or other applicable mandatory consumer protection legislation in Australia, Canada, or the United States. Implied guarantees and warranties that cannot be excluded by law continue to apply.

To the maximum extent permitted by applicable law, our total aggregate liability to you for any claim arising from or related to your use of TalePop — whether in contract, tort, negligence, under statute, or otherwise — is limited to the total amount you paid to TalePop in the 30 days immediately preceding the event giving rise to the claim.

We are not liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to: loss of data, loss of profits, loss of business, emotional distress, or any loss arising from your reliance on AI-generated content.

This limitation of liability does not apply to, and nothing in these Terms is intended to exclude or restrict:

• (a) any liability that cannot be excluded or limited under the Australian Consumer Law, including liability for major failures to comply with consumer guarantees
• (b) any liability that cannot be excluded or limited under applicable Canadian consumer protection legislation, including provincial consumer protection statutes
• (c) any liability that cannot be excluded or limited under applicable United States federal or state consumer protection law
• (d) any liability arising from our fraud or wilful misconduct
• (e) any liability arising from our breach of our data protection and privacy obligations under the Privacy Act 1988 (Cth), PIPEDA, or COPPA

We may update, modify, or discontinue any part of the TalePop service at any time. During the beta / research preview phase, the service is in active development and features may change significantly. We will endeavour to provide reasonable notice of material changes.

We may update these Terms at any time. When we make material changes, we will:

• Update the “Last updated” date at the top of this page
• Send an email notification to your registered account email address
• Where required by law, seek fresh consent before applying changes that materially alter your rights

If you do not accept the updated Terms, you may close your account before the changes take effect. Continued use of the service after the effective date of updated Terms constitutes your acceptance of those changes.

For Quebec residents: material amendments to a distance contract require notice and, where required by the Consumer Protection Act (RLRQ, c. P-40.1), your express agreement to the amended terms before they take effect in relation to your subscription.

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales for the resolution of any dispute arising under or in connection with these Terms.

However, this choice of law does not override mandatory consumer protections available to you under the laws of your jurisdiction of residence:

• Canada: If you are a consumer resident in Canada, you retain the benefit of mandatory consumer protections under applicable federal and provincial law, including the Competition Act (R.S.C. 1985, c. C-34), provincial consumer protection statutes, PIPEDA, and Quebec Law 25. These rights cannot be displaced by a choice of Australian governing law. Nothing in these Terms limits your right to bring a complaint before the Office of the Privacy Commissioner of Canada, the Commission d'accès à l'information du Québec (for Quebec residents), or any other applicable regulatory authority.
• California, United States: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as described in our Privacy Policy. These rights cannot be excluded by choice of Australian law.
• All jurisdictions: Nothing in this clause limits your rights under mandatory consumer protection laws in your jurisdiction of residence.

We are committed to resolving complaints and disputes quickly and fairly. Before escalating any dispute to formal legal proceedings, please follow these steps:

1. Contact us at info@talepopstories.com with a clear description of your concern, what you believe has gone wrong, and what outcome you are seeking.
2. We will acknowledge your contact within 2 business days and provide a substantive response within 5 business days with a proposed resolution.
3. If we are unable to resolve the dispute to your satisfaction through direct communication, you may escalate to the relevant authority in your jurisdiction:
   • Australia: Australian Competition and Consumer Commission (ACCC) at accc.gov.au, or your relevant state or territory fair trading office
   • Canada (federal): Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca for privacy matters; Competition Bureau Canada at competitionbureau.gc.ca for consumer protection matters
   • Canada (Quebec): Office de la protection du consommateur (OPC) at opc.gouv.qc.ca, or the Commission d'accès à l'information du Québec (CAI) at cai.gouv.qc.ca for privacy matters; or your provincial Attorney General's office
   • United States: Federal Trade Commission (FTC) at ftc.gov, or your relevant state attorney general's consumer protection division

Nothing in this dispute resolution clause prevents you from exercising your statutory right to commence legal proceedings in a court of competent jurisdiction, or from referring a dispute to a relevant ombudsman or regulatory body.

For any questions, concerns, or requests relating to these Terms or the TalePop service:

• Email: info@talepopstories.com

We aim to respond to all enquiries within 2 business days.